.complaint-container{padding:0 0 16px;background:var(--appeal-container-bg)}.complaint-container::before{content:"";position:absolute;inset:0;width:100vw;left:50%;margin-left:-50vw;background:var(--appeal-container-bg);z-index:-1}.complaint-container .standard-form-content{color:var(--complaint-std-form-content-color)}.complaint-container .standard-form-link-header{display:grid;grid-template-columns:repeat(2,1fr);margin-bottom:48px;gap:8px;font-size:12px}.complaint-container .standard-form-link-header a{align-self:center;color:#fff;background:var(--complaint-form-link-header-a-bg);display:flex;align-items:center;justify-content:center;text-transform:uppercase;border-radius:4px;padding:13px 24px}.complaint-container .standard-form-link-header span{font-size:12px}.complaint-container .standard-form-link-header a[data-active="true"]{background:var(--complaint-form-link-header-a-true-bg);color:#fff}.complaint-container .standard-form-note{background:var(--complaint-remarks-bg);margin-bottom:24px;line-height:29px}.complaint-container .standard-form-note strong{color:var(--complaint-remarks-header-color);font-size:16px}.complaint-container .standard-form-note p{color:var(--complaint-remarks-note-color);margin:0;font-size:14px}.complaint-container .standard-secondary-button{width:180px;max-width:100%}.complaint-container .standard-form-title{font-family:'LatoWeb';font-style:normal;font-weight:400;font-size:16px;line-height:19px;text-transform:uppercase;color:#fff;padding:16px 0 0;margin-bottom:38px}.complaint-container .complaint-section-header{position:relative;padding:12px 16px;z-index:0;font-size:16px;margin-bottom:24px;display:grid;justify-items:center;color:var(--appeal-status-header-color)}.complaint-container .complaint-section-header::before{content:"";position:absolute;inset:0;width:100vw;left:50%;margin-left:-50vw;background:var(--appeal-status-header-bg);z-index:-1}.complaint-container .steps-container{display:grid;grid-template-columns:repeat(4,1fr);justify-items:center;align-items:start;padding:0 0 48px;color:var(--complaint-form-procedure-steps-color)}.complaint-container .steps-container .procedure-steps{display:flex;flex-direction:column;justify-content:flex-start;align-items:center;gap:9px;height:100%}.complaint-container .steps-container .procedure-steps div{width:43px;height:43px;display:flex;justify-content:center;align-items:center;background:var(--complaint-form-procedure-steps-bg);border-radius:100px}.complaint-container .steps-container .procedure-steps span{font-size:12px;text-align:center;color:var(--complaint-form-procedure-steps-color)}.form-group{margin-bottom:16px}form .form-group .form-control{background:transparent;border:1px solid var(--std-form-container-form-control-border);border-radius:4px;box-shadow:0 2px 4px rgba(0,0,0,.15)}form .form-group textarea{min-height:160px}form .form-group label.error{margin-top:6px}.last-withdrawal-amount{position:relative;display:flex;flex-wrap:wrap;align-items:center;line-height:normal}.last-withdrawal-amount input.form-control{font-size:inherit;text-align:right;padding-right:18px}.last-withdrawal-amount .currency-label{position:absolute;left:12px;top:10px;color:var(--std-form-container-form-control-color)}input[type="file"]{display:none;visibility:hidden}.hidden-file-input{display:none;visibility:hidden}.upload-screenshot-container{display:flex;gap:10px;padding-top:11px}.upload-box{width:80px;height:80px;border:1px dashed var(--complaint-upload-box-border-color);display:flex;align-items:center;justify-content:center;cursor:pointer;border-radius:5px;background-color:transparent}.upload-box .plus{font-size:48px;color:var(--complaint-upload-box-border-color)}.preview-container{display:flex;gap:10px;flex-wrap:wrap}.preview-container .preview-item{position:relative}.preview-container .preview-item img{width:80px;height:80px;object-fit:cover;border-radius:6px;border:1px solid var(--complaint-form-border-color)}.preview-container .preview-item .delete-btn{position:absolute;top:-6px;right:-6px;border-radius:50%;width:22px;height:22px;font-size:28px;cursor:pointer;border:0;display:flex;align-items:center;justify-content:center;background:#fff;color:#000;border:1px solid #888}.btn{width:100%;color:var(--complaint-submit-button-color)}.modal-content.confirmation-popup{border:0}.confirmation-popup .btn-primary{color:var(--complaint-modal-btn-primary-color);background:var(--complaint-submit-button-bg)}.confirmation-popup .btn-secondary{background-color:var(--complaint-modal-btn-secondary-bg);color:var(--complaint-modal-btn-secondary-color)}.confirmation-popup .modal-footer button{text-transform:capitalize}.guaranteed-site-section{margin-bottom:24px;color:var(--appeal-cert-number-section-color);font-size:12px}.appeal-modal .modal-body{border-radius:12px}.appeal-modal .modal-body .appeal-header{display:grid;gap:12px;margin-bottom:12px}.appeal-form textarea.form-control,.rating-review-modal textarea.form-control{background-color:var(--appeal-form-control-bg,var(--std-form-container-form-control-bg));border-color:var(--appeal-form-control-border-color,var(--std-form-container-form-control-border));border-radius:8px;max-width:100%}.appeal-form-title{font-size:14px;color:var(--appeal-form-primary-text-color)}.appeal-form-desc{font-size:12px;color:var(--appeal-form-secondary-text-color)}.upload-section{width:100%;padding:12px}.upload-section .drop-zone{display:none}.upload-section.hidden{display:none}.upload-section .upload-video-button{display:flex;justify-content:center;align-items:center;gap:8px;border:1px solid var(--upload-video-section-border-color);background-color:var(--upload-video-section-bg);color:var(--upload-video-section-color);border-radius:50px;padding:12px}.upload-section img{width:16px;height:16px;filter:var(--upload-section-img-filter)}.upload-section input[type="file"]{display:none}.uploaded-video-file-display{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:16px 12px;border-radius:8px;background-color:var(--uploaded-video-file-display-bg);border:1px solid var(--uploaded-video-file-display-border-color)}.uploaded-video-file-display.hidden{display:none}.uploaded-video-file-display .icon-container{padding:12px;background-color:var(--uploaded-video-icon-container-bg)}.uploaded-video-file-display .icon-container img{width:20px;height:20px;filter:var(--uploaded-video-icon-img-filter)}.uploaded-video-file-display .file-info{flex-grow:1;display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--uploaded-video-file-info-primary-color)}.uploaded-video-file-display .file-info .file-size{color:var(--uploaded-video-file-info-secondary-color)}.uploaded-video-file-display .remove-file-button img{filter:var(--uploaded-video-file-info-img-filter)}.appeal-form-button-group{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:0}.appeal-form-button-group button{flex-grow:1;margin:0;padding:12px;text-transform:capitalize}.rating-review-form textarea.form-control{border-radius:8px;max-width:100%}.rating-label{display:flex;flex-direction:column;align-items:center;gap:4px;font-size:16px}.stars-container{display:flex;justify-content:center;align-items:center;gap:24px;padding:16px 0}.stars-container .star{width:40px;height:40px;background:var(--star-on-icon) center no-repeat}.stars-container .star.empty{background-image:var(--star-off-icon)}.modal-content.confirmation-popup.complaint-tracker-popup{color:var(--appeal-form-primary-text-color);border:0}.complaint-container label{color:var(--appeal-form-label-color)}.complaint-container .standard-form-container{font-family:'LatoWeb';font-style:normal;font-weight:400;font-size:16px;line-height:19px;color:var(--tracker-form-title-color);margin-bottom:38px;background-color:var(--appeal-container-bg);background-image:none;margin:0;padding:0}.complaint-container .standard-form-container .form-control{color:#b2b0b9}.complaint-status-box .standard-button-group{margin-top:12px;margin-bottom:24px}.complaint-status-box .standard-button-group button{width:100%;background:var(--complaint-submit-button-bg);border:0;border-radius:30px;color:#fff;padding:12px;text-transform:uppercase}.complaint-status-box .standard-button-group button[disabled]{background:#303030;color:#717171}.complaint-status-box{background:var(--appeal-container-bg);color:var(--appeal-status-timeline-color);position:relative;padding-bottom:24px}.complaint-status-box::before{content:"";position:absolute;inset:0;width:100vw;left:50%;margin-left:-50vw;background:var(--appeal-container-bg);z-index:-1}.complaint-status-box .status-header{display:flex;flex-direction:column;align-items:flex-start;padding:12px 0;gap:32px;font-size:14px;height:45px;background:var(--appeal-status-header-bg);color:var(--appeal-status-header-color)}.complaint-status-box .status-header{position:relative;z-index:0;font-size:14px;display:grid;color:var(--appeal-status-header-color)}.complaint-status-box .status-header::before{content:"";position:absolute;inset:0;width:100vw;left:50%;margin-left:-50vw;background:var(--appeal-status-header-bg);z-index:-1}.case-number{display:flex;position:absolute;right:-1rem;gap:8px;color:var(--case-number-color);align-self:center}.case-number .label{color:var(--appeal-case-number-label-color);font-size:100%;font-weight:500}.case-number b{color:var(--case-number-color);font-size:100%;font-weight:500}.copy-case-number-button img{width:14px;height:14px;margin-right:8px;filter:var(--appeal-case-number-btn-img-filter)}.title-green{color:#89ed95;font-size:14px}.status-timeline{padding-left:20px;padding-top:24px;font-size:10px}.status-border{width:3px;height:100%;margin-left:10px}.timeline-item{position:relative;padding-left:24px;padding-bottom:24px;border-left:2px solid var(--appeal-timeline-border-color)}.timeline-item:last-child{border-left-color:transparent}.timeline-item .icon{position:absolute;left:-38px;top:0}.timeline-item .icon img{width:22px}.timeline-item .icon.circle{height:14px;width:14px;border:2px solid #888;border-radius:50%;background:#1a1a1a}.timeline-item .details{display:flex;flex-direction:column;gap:8px}.timeline-item .details .title{font-size:14px;font-weight:600;color:var(--appeal-status-timeline-details-color)}.timeline-item .details .time{font-size:10px;color:#838383}.timeline-item .details .reason-container{padding:8px;background-color:var(--appeal-status-timeline-details-bg);color:var(--appeal-status-timeline-details-color);border-radius:2px}.timeline-item .details .button-container{display:flex;justify-content:space-between;gap:8px}.icon-circle{box-sizing:border-box;position:absolute;width:16px;height:16px;left:0;top:0;background:#53525a;border:1px solid #828187;border-radius:100px}.icon-circle img{width:8px;height:5px}.view-link{display:inline-block;margin-top:5px;color:var(--appeal-view-link-color);cursor:pointer;font-size:12px}.btn-appeal{padding:8px 16px;border:1px solid var(--appeal-btn-border-color);color:var(--appeal-btn-color);background:transparent;border-radius:6px;cursor:pointer;font-size:12px}.auto-close-note{font-size:12px;color:var(--appeal-close-note-color);padding:20px 0 0;position:relative;background-color:var(--appeal-status-box-bg)}.auto-close-note::before{content:"";position:absolute;top:0;left:0;width:100vw;left:50%;margin-left:-50vw;border-top:1px solid var(--appeal-close-note-border-color)}.status-timeline{position:relative;padding-left:20px;background:var(--appeal-status-box-bg)}.timeline-item .icon-circle{width:16px;height:16px;border-radius:50%;background:#6c6c6c;display:flex;align-items:center;justify-content:center;position:absolute;left:-9px;top:0}.timeline-item.current-progress .icon-circle{border-color:#3a7c42;background-color:#3a7c42}.timeline-item.current-progress .details .title{color:var(--appeal-status-current-progress-color)}.timeline-item.rejected .icon-circle{border-color:#d25f5f;background-color:#d25f5f}.timeline-item.rejected .details .title{color:#ff9696}.attachments-preview-modal .modal-header{position:relative}.attachments-preview-modal .modal-header .close{position:absolute;top:16px;right:16px;font-size:24px}.attachments-preview-popup .preview-pagination{display:flex;justify-content:center;align-items:center;gap:4px;width:max-content;padding:5px 12px;margin:0 auto;border-radius:50px;background:var(--attachments-preview-pagination-bg);color:var(--attachments-preview-pagination-color)}.complaint-attachments-container{height:0;position:relative}.complaint-attachments-container.slick-initialized{height:max-content;max-height:80vh}.complaint-attachments-container img{visibility:hidden;max-width:100%;max-height:75vh;object-fit:contain;display:block;margin:0 auto}.complaint-attachments-container.slick-initialized img{visibility:visible}.complaint-attachments-container video{width:100%;height:auto;max-height:75vh}.complaint-attachments-container .slick-list{overflow:hidden}.complaint-attachments-container .slick-track{display:flex;align-items:stretch}.complaint-attachments-container .slick-arrow.slick-prev,.complaint-attachments-container .slick-arrow.slick-next{visibility:hidden;width:0;height:0}.complaint-container .standard-secondary-button,.modal-footer .btn-primary{background:var(--complaint-submit-button-bg);color:#fff;margin-bottom:12px;padding:12px;align-items:center;width:197px;height:40px;font-size:14px}.modal-footer .btn-secondary{border:0}.complaint-container .standard-form-title{font-family:'LatoWeb';font-style:normal;font-weight:400;font-size:16px;line-height:19px;text-transform:uppercase;color:var(--tracker-form-title-color);margin-bottom:38px}.complaint-status-box .standard-button-group .btn-primary{width:100%;background:var(--complaint-submit-button-bg);border:0;border-radius:30px;color:#fff;padding:12px;text-transform:uppercase}.complaint-form .standard-secondary-button,.modal-footer .btn-primary{width:100%}